Conducting the Reference Interview

A How-to-do-it Manual for Librarians

Author: Catherine Sheldrick Ross,Kirsti Nilsen,Patricia Dewdney

Publisher: Neal Schuman Pub

ISBN: 9781555704322

Category: Reference

Page: 242

View: 7307

This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews.

Library and Information Science

A Guide to Key Literature and Sources

Author: Michael F. Bemis

Publisher: American Library Association

ISBN: 0838911854

Category: Language Arts & Disciplines

Page: 304

View: 5278

This unique annotated bibliography is a complete, up-to-date guide to sources of information on library science, covering recent books, monographs, periodicals and websites, and selected works of historical importance. In addition to compiling an invaluable list of sources, Bemis digs deeper, examining the strengths and weaknesses of key works. A boon to researchers and practitioners alike, this bibliography Includes coverage of subjects as diverse and vital as the history of librarianship, its development as a profession, the ethics of information science, cataloging, reference work, and library architecture Encompasses encyclopedias, dictionaries, directories, photographic surveys, statistical publications, and numerous electronic sources, all categorized by subject Offers appendixes detailing leading professional organizations and publishers of library and information science literature This comprehensive bibliography of English-language resources on librarianship, the only one of its kind, will prove invaluable to scholars, students, and anyone working in the field.

Reference and Information Services: An Introduction, 5th Edition

An Introduction

Author: Linda C. Smith,Melissa A. Wong

Publisher: ABC-CLIO

ISBN: 1440836973

Category: Language Arts & Disciplines

Page: 880

View: 3645

Thoroughly updated, this is the essential guide to one of the most fundamental fields in the library profession. It links you—and through you, your patrons—to the significant changes that have occurred in reference and information sciences with emphasis on the growth of digital content. • Provides a comprehensive text edited by two highly regarded experts in reference and academic librarianship, Linda C. Smith and Melissa A. Wong, with chapters written by some of the best minds in the library science field • Includes newly updated information that reflects today's realities in reference service with an indication of how reference service may be provided to meet changing patron needs in the future • Encompasses the effective use of print sources, free online sources, and fee-based sources • Features individual chapters that can be used for in-service staff training or in student course packs

Conducting the Reference Interview

A How-to-do-it Manual for Librarians

Author: Catherine Sheldrick Ross,Kirsti Nilsen,Marie L. Radford

Publisher: Neal Schuman Pub

ISBN: 9781555706555

Category: Language Arts & Disciplines

Page: 290

View: 4340

Find your bearings in this rapidly evolving hybrid reference environment through proven strategies, advice, exercises and research from three experts in the field. The revised second edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic and special library users across any virtual setting - email, text messaging, social networking websites - as well as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English Language Learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services, as well as a discussion of Web 2.0 initiatives and updated information on e-mail reference. Pooling their wealth of experience, the authors share real-life interview examples alongside constructive critiques and practical suggestions to improve interviewing methods. Booklist's praise of the previous edition holds true with this new edition: "The work is laudable for its practicality, clarity, cogency, and supportive data....In short, an essential read for all current and future reference librarians."

Communicating Professionally, Third Edition

A How-To-Do-It Manual for Librarians

Author: Catherine Sheldrick Ross,Kirsti Nilsen

Publisher: American Library Association

ISBN: 1555709087

Category: Language Arts & Disciplines

Page: 472

View: 1920

An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual covers Fundamental skills such as listening, speaking, and writing Reading others’ nonverbal behavior How to integrate skills, with tips for practicing Sense-making, a theory of information as communication Common interactions like speaking one-on-one, working in groups, and giving presentations Training others in communication skills, including a special section on technology-based training

Reference and Instructional Services for Information Literacy Skills in School Libraries, 3rd Edition

Author: Scott Lanning

Publisher: ABC-CLIO

ISBN: 1610696727

Category: Language Arts & Disciplines

Page: 170

View: 4589

Students need to be able to distinguish good information from bad. This book gives you the tools to transmit those essential skills to your students. • Covers theories of information behavior, models of information literacy, and provision of reference services in various mediums • Emphasizes reference and instructional services and examines the impact of the Common Core State Standards on reference services in schools • Explains how to conduct the reference interview

Blackwell's Five-Minute Veterinary Practice Management Consult

Author: Lowell Ackerman

Publisher: John Wiley & Sons

ISBN: 9780781759847

Category: Medical

Page: 654

View: 4687

Blackwell's Five-Minute Veterinary Practice Management Consult is a comprehensive, one-stop reference text on all things management related, from understanding the marketplace in which veterinarians practice, to appreciating hospital finances, to the nuts and bolts of marketing services for a veterinary practice. Topics are covered in a thorough but concise format and provide invaluable information for practice owners, administrators, associates and staff. Key Features: ? follows the popular Five-Minute Veterinary Consult structured format ? consistency of presentation makes for easy information retrieval ? focus is on practical rather than theoretical solutions for veterinary practice issues ? Provides examples within relevant topics Sections include: ? The veterinary marketplace ? Client relationship management ? Communications ? Financial management ? Cash management ? Human resources ? Marketing management ? Operations management ? Administrative management ? Practice safety ? Legal Issues ? Planning & Decision-making ? Facility management, design and construction Plus, appendices, list of abbreviations, glossary, and more!

Buyer's Guide

1999-2000

Author: William White

Publisher: N.A

ISBN: N.A

Category: Library science

Page: N.A

View: 3334

Public Libraries

Author: N.A

Publisher: N.A

ISBN: N.A

Category: Public libraries

Page: N.A

View: 6477

Rapid Contextual Design

A How-to Guide to Key Techniques for User-centered Design

Author: Karen Holtzblatt,Jessamyn Burns Wendell,Shelley Wood

Publisher: Elsevier

ISBN: 0123540518

Category: Computers

Page: 313

View: 2427

Is it impossible to schedule enough time to include users in your design process? Is it difficult to incorporate elaborate user-centered design techniques into your own standard design practices? Do the resources needed seem overwhelming? This handbook introduces Rapid CD, a fast-paced, adaptive form of Contextual Design. Rapid CD is a hands-on guide for anyone who needs practical guidance on how to use the Contextual Design process and adapt it to tactical projects with tight timelines and resources. Rapid Contextual Design provides detailed suggestions on structuring the project and customer interviews, conducting interviews, and running interpretation sessions. The handbook walks you step-by-step through organizing the data so you can see your key issues, along with visioning new solutions, storyboarding to work out the details, and paper prototype interviewing to iterate the design all with as little as a two-person team with only a few weeks to spare! *Includes real project examples with actual customer data that illustrate how a CD project actually works. *Covers the entire scope of a project, from deciding on the number and type of interviews, to interview set up and analyzing collected data. Sample project schedules are also included for a variety of different types of projects. *Provides examples of how-to write affinity notes and affinity labels, build an affinity diagram, and step-by-step instructions for consolidating sequence models. *Shows how to use consolidated data to define a design within tight time frames with examples of visions, storyboards, and paper prototypes. *Introduces CDToolsâ„¢, the first application designed to support customer-centered design.

The Design of Everyday Things

Psychologie und Design der alltäglichen Dinge

Author: Norman Don

Publisher: Vahlen

ISBN: 3800648105

Category: Business & Economics

Page: 320

View: 3446

Apple, Audi, Braun oder Samsung machen es vor: Gutes Design ist heute eine kritische Voraussetzung für erfolgreiche Produkte. Dieser Klassiker beschreibt die fundamentalen Prinzipien, um Dinge des täglichen Gebrauchs umzuwandeln in unterhaltsame und zufriedenstellende Produkte. Don Norman fordert ein Zusammenspiel von Mensch und Technologie mit dem Ziel, dass Designer und Produktentwickler die Bedürfnisse, Fähigkeiten und Handlungsweisen der Nutzer in den Vordergrund stellen und Designs an diesen angepasst werden. The Design of Everyday Things ist eine informative und spannende Einführung für Designer, Marketer, Produktentwickler und für alle an gutem Design interessierten Menschen. Zum Autor Don Norman ist emeritierter Professor für Kognitionswissenschaften. Er lehrte an der University of California in San Diego und der Northwest University in Illinois. Mitte der Neunzigerjahre leitete Don Norman die Advanced Technology Group bei Apple. Dort prägte er den Begriff der User Experience, um über die reine Benutzbarkeit hinaus eine ganzheitliche Erfahrung der Anwender im Umgang mit Technik in den Vordergrund zu stellen. Norman ist Mitbegründer der Beratungsfirma Nielsen Norman Group und hat unter anderem Autohersteller von BMW bis Toyota beraten. „Keiner kommt an Don Norman vorbei, wenn es um Fragen zu einem Design geht, das sich am Menschen orientiert.“ Brand Eins 7/2013 „Design ist einer der wichtigsten Wettbewerbsvorteile. Dieses Buch macht Spaß zu lesen und ist von größter Bedeutung.” Tom Peters, Co-Autor von „Auf der Suche nach Spitzenleistungen“

Observing the User Experience

A Practitioner's Guide to User Research

Author: Mike Kuniavsky

Publisher: Morgan Kaufmann

ISBN: 9781558609235

Category: Computers

Page: 560

View: 7425

With the broadest coverage of user research techniques available, this book has in-depth coverage of 13 usability research techniques, and gives readers the tools and confidence to perform user research on their designs.

Rape Investigation Handbook

Author: John O. Savino,Brent E. Turvey,John J. Baeza

Publisher: Academic Press

ISBN: 012072832X

Category: Law

Page: 416

View: 5293

This work addresses specific investigative and forensic processes related to sex crimes for those who work in law enforcement, the defense community, or in the private sector. It is an unprecedented collaborative work -- the first working manual for sex crime investigators, written by sex crime investigators and forensic scientists. The key feature of this work is a thorough overview of the investigative and forensic processes related to sex crime investigation. It takes the reader through investigative and forensic processes in a logical sequence, showing how investigations of rape and sexual assault can and should be conducted from start to finish. It is intended to set the investigative and forensic standard for sex crimes investigation. It is designed to be accessible, in terms of language, not only to a detective or investigator who does hands on casework, but to the student in the classroom learning about the subject for the first time. This work is an excellent training manual for sex crime investigators around the world. It is also an excellent textbook for any hands on university course on the subject of sex crime investigation. This work is an excellent supplement for any investigative course involving violent crime or death investigation. * The only comprehensive reference available on the investigation of sexual assault and rape, a crime 10 times more prevalent than murder * Authored by qualified investigators and forensic professionals with more than twenty years of collective experience working cases, preparing them for court, and offering testimony * Written in a clear, practical style, ideal for professionals in forensic nursing, law enforcement, the legal community, and the investigative community