Hospitality Information Systems and E-Commerce

Author: Dana V. Tesone

Publisher: John Wiley & Sons

ISBN: 0471478490

Category: Business & Economics

Page: 286

View: 5562

Up-to-date coverage of how technology impacts management in the hospitality industry In order to succeed in today's business world, hospitality managers must have a wealth of knowledge when it comes to technology. Hospitality Information Systems and E-Commerce provides this essential information. Covering the technology used in each segment of the hospitality industry - lodging, foodservice, and tourism - this insightful book emphasizes the management decisions necessary to purchase, implement, and execute technology initiatives in a hospitality operation. Packed with industry examples that illustrate the influence of technology on management and customer service, Hospitality Information Systems and E-Commerce: Provides an overview of information technology basics, including computer hardware, software, and networks Covers electronic commerce (e-commerce) and its impact on the hospitality industry, as well as how managers can implement successful e-commerce strategies into their business Features interviews with information technology professionals in the hospitality industry Includes "On the Job" vignettes that show readers how the concepts covered in each chapter translate into the management of a hospitality operation Contains a practical glossary of technical terminology Hospitality Information Systems and E-Commerce offers an in-depth look at how hospitality managers can most effectively use technology to benefit their business, and is a must-have resource for students and professionals seeking to learn more about this cutting-edge topic.

Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications

Concepts, Methodologies, Tools, and Applications

Author: Management Association, Information Resources

Publisher: IGI Global

ISBN: 1466665440

Category: Business & Economics

Page: 1600

View: 3101

Over generations, human society has woven a rich tapestry of culture, art, architecture, and history, personified in artifacts, monuments, and landmarks arrayed across the globe. Individual communities are looking to exploit these local treasures for the benefit of the travelers who come to see them. Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications considers the effect of cultural heritage and destinations of interest on the global economy from the viewpoints of both visitor and host. This broadly-focused, multi-volume reference will provide unique insights for travelers, business leaders, sightseers, cultural preservationists, and others interested in the unique variety of human ingenuity and innovation around the world.

Advances in Social Media for Travel, Tourism and Hospitality

New Perspectives, Practice and Cases

Author: Marianna Sigala,Ulrike Gretzel

Publisher: Routledge

ISBN: 1317185137

Category: Science

Page: 330

View: 4572

This book brings together cutting edge research and applications of social media and related technologies, their uses by consumers and businesses in travel, tourism and hospitality. The first section addresses topical issues related to how social media influence the operations and strategies of tourism firms and help them enhance tourism experiences: open innovation, crowdsourcing, service-dominant logic, value co-creation, value co-destruction and augmented reality. The second section of the book looks at new applications of social media for marketing purposes in a variety of tourism-related sectors, addressing crowd-sourced campaigns, customer engagement and influencer marketing. The third section uses case studies and new methodologies to analyze travel review posting and consumption behaviors as well as the impact of social media on traveller perceptions and attitudes, with a focus on collaborative consumption and sharing economy accommodation. Finally, the fourth section focuses on hot topics and issues related to the analysis, interpretation and use of online information and user-generated content for deriving business intelligence and enhancing business decision-making. Written by an international body of well-known researchers, this book uses fresh theoretical lenses, perspectives and methodological approaches to look at the practical implications of social media for tourism suppliers, destinations, tourism policy makers and researchers alike. For these reasons, it will be a valuable resource for students, managers and academics with an interest in information and communication technologies, marketing for tourism and hospitality, and travel and transportation management.

Social Inclusion: Societal and Organizational Implications for Information Systems

IFIP TC8 WG 8.2 International Working Conference, July 12-15, 2006, Limerick, Ireland

Author: Eileen Trauth,Debra Howcroft,Tom Butler,Brian Fitzgerald,Janice DeGross

Publisher: Springer

ISBN: 0387345884

Category: Computers

Page: 420

View: 3269

This book presents the proceedings of the Working Conference on the societal and organizational implications for information systems of social inclusion. The contributed papers explore technology design and use in organizations, and consider the processes that engender social exclusion along with the issues that derive from it. The conference, sponsored by the International Federation for Information Processing Working Group 8.2, was held in Limerick, Ireland, in July, 2006.


Principles and Practice

Author: Chris Cooper

Publisher: Pearson Education

ISBN: 9780273711261

Category: Tourism

Page: 704

View: 873

This text introduces the fundamental principles of tourism and provides a framework that effectively integrates theory and practice. A global and diverse spread of examples shows the impacts and influences of this fast-changing industry on its environment and vice versa.

Managing Tourism and Hospitality Services

Theory and International Applications

Author: B. Prideaux,Gianna Moscardo,Eric Laws

Publisher: CABI

ISBN: 1845930150

Category: Electronic books

Page: 384

View: 9017

The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.

Handbook of Hospitality Marketing Management

Author: Haemoon Oh

Publisher: Routledge

ISBN: 1136399968

Category: Business & Economics

Page: 576

View: 8679

This handbook consists of 19 chapters that critically review mainstream hospitality marketing research topics and set directions for future research efforts. Internationally recognized leading researchers provide thorough reviews and discussions, reviewing hospitality marketing research by topic, as well as illustrating how theories and concepts can be applied in the hospitality industry. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.

Management and Technology in Knowledge, Service, Tourism & Hospitality

Author: Ford Lumban Gaol,Wyne Mars,Hoga Saragih

Publisher: CRC Press

ISBN: 1315775522

Category: Business & Economics

Page: 148

View: 6146

Management and Technology in Knowledge, Service, Tourism and Hospitality contains papers covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and students alike.

Destination Recommendation Systems

Behavioural Foundations and Applications

Author: Daniel R. Fesenmaier,Karl W. Wöber,H. Werthner

Publisher: CABI

ISBN: 0851990231

Category: Computers

Page: 347

View: 9573

Bringing together the work of leading researchers, this book provides a clear and accessible overview of current research on destination recommendation systems. These systems guide consumer behaviour by enabling Internet users to quickly and effectively find relevant information about travel destinations, attractions, accommodation and transportation. The chapters in this book cover consumer behaviour, perceptual factors influencing consumer choice, and the design of destination recommendation systems. The book examines four different types of destination marketing system and concludes by analysing the future of recommendation systems for travellers.

E-business for Tourism

Practical Guidelines for Tourism Destinations and Businesses

Author: N.A

Publisher: World Tourism Organization Publications


Category: Business & Economics

Page: 282

View: 3466

The Internet is an ideal medium for travel and tourism and its use has continued to grow at a dramatic rate (some forecasts have suggested that travel and tourism's share of e-commerce could rise to 50 per cent in the next few years). This book offers guidance to both destination management organisations (DMOs) and tourism businesses on how best to use e-commerce. The first part analyses market trends and explains the concepts of e-business and customer relationship management. The second part focuses on the DMOs, and how they can respond to the changing value chains and how they can provide websites for consumers, intermediaries, travel media and tourism businesses. The last part is concerned with e-business for tourism suppliers, particularly small and medium sized enterprises.

Trends and Research in the Decision Sciences

Best Papers from the 2014 Annual Conference

Author: Decision Sciences Institute,Merrill Warkentin

Publisher: FT Press

ISBN: 0133925536

Category: Computers

Page: 400

View: 963

Decision science offers powerful insights and techniques that help people make better decisions to improve business and society. This new volume brings together the peer-reviewed papers that have been chosen as the "best of the best" by the field's leading organization, the Decision Sciences Institute. These papers, authored by respected decision science researchers and academics from around the world, will be presented at DSI's 45th Annual Meeting in Tampa, Florida in November 2014. The first book of papers ever assembled by DSI, this volume describes recent methods and approaches in the decision sciences, with a special focus on how accelerating technological innovation is driving change in the ways organizations and individuals make decisions. These papers offer actionable insights for decision-makers of all kinds, in business, public policy, non-profit organizations, and beyond. They also point to new research directions for academic researchers in decision science worldwide.

Management Information Systems

Author: Effy Oz

Publisher: Cengage Learning

ISBN: 1418835978

Category: Computers

Page: 560

View: 8404

Management Information Systems, Fifth Edition retains the five parts structure and updated part-opening business cases from previous editions, but features a new streamlined chapter organization to better fit your course needs. All of the chapters offer completely new real-world cases and now include up-to-date video clips plus supporting questions for added practice. Furthermore, the fifth edition incorporates new or expanded coverage of the latest MIS topics such as E-Commerce, Challenges in Global Information Systems, Storage Service Providers and Network Attached Storage, Wireless Networks, Geographical Information Systems, and more. Your students will appreciate the improved companion Web site featuring extra business cases, more opportunities for hands-on practice, new video clips, added reading material, and helpful source information. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Hospitality Upgrade

Author: N.A

Publisher: N.A


Category: Hotels

Page: N.A

View: 4416



Author: N.A

Publisher: N.A


Category: Computer software

Page: N.A

View: 5329

Using Computers in Hospitality

Author: Peter O'Connor

Publisher: Cengage Learning EMEA

ISBN: 9781844800452

Category: Computers

Page: 313

View: 8894

Using Computers in Hospitality provides a clear, no-nonsense introduction to understanding where, how and why computers are used in the hotel, catering and leisure industries. The text explains the workings of the hardware, the software and the systems, and places theory in context through the use of examples and case studies from leading global hospitality organisations. This new edition has been completely rewritten and updated to reflect the latest trends in this rapidly evolving field. The book is packed with mini case studies, exercises and discussion questions and is an ideal text for students of hotel, catering, and hospitality management.