Implementing ITIL Change and Release Management

Author: Larry Klosterboer

Publisher: Pearson Education

ISBN: 0137001339

Category: Business & Economics

Page: 240

View: 349

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation–a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL–and transform them from a source of frustration into a source of value. Coverage includes Discovering and managing your change and release management requirements Identifying the resources you’ll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right tools–or modifying the tools you’ve already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3

Implementing ITIL Change and Release Management

Author: Larry Klosterboer

Publisher: IBM Press

ISBN: 9780138150419

Category: Business & Economics

Page: 218

View: 1033

The business-focused, best-practice guide to succeeding with ITIL change and release management • • Brings together the make-or-break lessons many consultants don't know or won't tell • Offers a comprehensive roadmap for planning, implementation, and operation • Addresses crucial ground-level issues ranging from data migration to successful piloting • By the author of IBM Press's highly successful Implementing ITIL Configuration Management ITIL (Information Technology Infrastructure Library) promises to help IT organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. Interest in ITIL is taking off: all over the world, enterprises are spending heavily on consultants to get new ITIL projects off the ground. Even so, many ITIL initiatives fail. Now, for the first time, there's a comprehensive best practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. This business-focused book brings together solid expertise gained from real implementations across multiple industries. Readers will discover where to invest, which traps to avoid, and how to build successful, long-term change and release management practices that deliver real return on investment. They will find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation - a roadmap they won't find anywhere else. Using practical examples, Larry Klosterboer offers in-depth coverage of the crucial issues every implementer will face: issues that are often neglected in conventional discussions of ITIL. For example, readers will learn how to set a reasonable project scope, migrate data from old systems, execute a successful pilot program, and continually improve quality once ITIL practices are in place.

An analysis of the success factors in implementing an ITIL-based IT Change and Release Management Application: Based on the IBM Change and Configuration Management Database (CCMDB)

Author: Jane Jurkscheit

Publisher: Anchor Academic Publishing (aap_verlag)

ISBN: 3954895722

Category: Computers

Page: 68

View: 6924

In the past few years, the majority of IT managers followed a strategy to introduce an IT change and release management application in order to ensure the quality of the IT environment for the future. The present book investigates if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change, and release management application. Moreover, further success factors will be introduced and discussed. First, the author discusses the HR change management in relation with the eight step model of Kotter, and the outcome of its critical success factors in business. Secondly, the effectiveness of the ITIL® reference model is explored in a research study. The ITIL® reference model defines critical success factors for a successful IT change and release management implementation. The book uses for its purpose the ITIL® reference model, the process issues publications of the official ITIL® source and the literature of Laudon & Laudon. In addition, other important researchers are taken into account. The findings are integrated into the questionnaire and the interviews, and further, they are used for an initial assessment.

Enterprise Release Management

Agile Delivery of a Strategic Change Portfolio

Author: Louis J. Taborda

Publisher: Artech House

ISBN: 1608071693

Category: Agile software development

Page: 259

View: 2509

An indispensable resource for business leaders, IT professionals and project managers working to effect positive change in their organizations, this innovative book presents a new paradigm for the management of evolving business and IT architectures. Enterprise release management takes a holistic view of change that offers a synthesis of traditional management approaches, including project and change management, enterprise architecture, and development practices like configuration and release management. Unlike many books that simply focus on portfolio planning, this practical reference establishes an end to end release framework which ensures initiatives are planned and prioritized to streamline portfolio execution and delivery. Benefits of the release-centric approach advocated include reduced execution and operational risk, improved demand management and optimized release throughput. This unique book offers a fresh enterprise perspective that addresses strategic change and the release life cycle, providing executives and managers with the tools they need to chart and track the course of their business.

ITIL Capacity Management

Author: Larry Klosterboer

Publisher: Pearson Education

ISBN: 0132480026

Category: Business & Economics

Page: 264

View: 605

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more. This book’s practical insights will be invaluable to every IT leader who wants to leverage ITIL’s best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness. Coverage includes Making the business case for capacity management Establishing specific goals for capacity management Mastering ITIL capacity management terminology Predicting capacity in dynamic, fast-changing organizations Implementing systems that help you anticipate trends Defining capacity plans, staffing capacity management teams, and implementing ongoing processes Linking capacity with performance management and with other ITIL processes Selecting the right capacity management tools for your environment Integrating capacity issues into your IT project management discipline Using “business capacity planning” to help the entire business become more agile

Introduction to ITIL

Author: N.A

Publisher: The Stationery Office

ISBN: 9780113309733

Category: Business & Economics

Page: 242

View: 3577

This publication covers all aspects of the Information Technology Infrastructure Library (ITIL) systematic approach to IT service management, based on best practice standards drawn from the IT service industry. It covers a broad range of service support and delivery issues relating to quality and organisational aspects, policy and process management, managing change, service desk issues and service level management, financial management for IT services, capacity and continuity management, and information security issues.

Implementing ITIL Configuration Management

Author: Larry Klosterboer

Publisher: Pearson Education

ISBN: 0132704315

Category: Computers

Page: 264

View: 4456

Practical, Real-World ITIL Configuration Management—From Start to Finish The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making. Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way. You’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment. Coverage includes Assessing your current configuration management maturity and setting goals for improvement Gathering and managing requirements to align ITIL with organizational needs Describing the schema of your configuration management database (CMDB) Identifying, capturing, and organizing configuration data Choosing the best tools for your requirements Integrating data and processes to create a unified logical CMDB and configuration management service Implementing pilot projects to demonstrate the value of configuration management and to test your planning Moving from a pilot to wide-scale enterprise deployment Defining roles for deployment and ongoing staffing Leveraging configuration management information: Reporting and beyond Measuring and improving CMDB data accuracy Covers ITIL version 3. Preface xvii Acknowledgments xxi About the Author xxiii Chapter 1: Overview of Configuration Management 1 Part I: Planning for Configuration Management 17 Chapter 2: Gathering and Analyzing Requirements 19 Chapter 3: Determining Scope, Span, and Granularity 37 Chapter 4: Customizing the Configuration Management Process 55 Chapter 5: Planning for Data Population 67 Chapter 6: Putting Together a Useful Project Plan 85 Part II: Implementing Configuration Management 97 Chapter 7: Choosing the Right Tools 99 Chapter 8: Implementing the Process 117 Chapter 9: Populating the Configuration Management Database 127 Chapter 10: Choosing and Running a Pilot Program 137 Chapter 11: Communication and Enterprise Roll Out 149 Part III: Running an Effective Configuration Management System 161 Chapter 12: Building a Configuration Management Team 163 Chapter 13: The Many Uses for Configuration Information 179 Chapter 14: Measuring and Improving CMDB Accuracy 193 Chapter 15: Improving the Business Value of Configuration Management 207 Index 217

Release Management Best Practice Handbook: Building, Running and Managing Effective Software Release Management and Support - Ready to use supporting documents bringing ITIL Theory into Practice

Building, Running and Managing Effective Software Release Management and Support - Ready to Use Supporting Documents Bringing ITIL Theory Into Practice

Author: Gerard Blokdijk


ISBN: 1921523840

Category: Business & Economics

Page: 103

View: 1709

Release Management is the relatively new but rapidly growing discipline within software engineering of managing software releases. As software systems, software development processes, and resources become more distributed, they invariably become more specialized and complex. Furthermore, software products (especially web applications) are typically in an ongoing cycle of development, testing, and release. Add to this an evolution and growing complexity of the platforms on which these systems run, and it becomes clear there are a lot of moving pieces that must fit together seamlessly to guarantee the success and long-term value of a product or project. This book covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating Release Management. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement. The book starts with an initial strategy that is focused on planning Release Management services that are completely aligned to requirements and are based on a mission statement. This business-oriented approach is refreshing and will keep IT grounded in the real reasons for Release Management. More importantly is the process for careful selection of services to provide. An overly ambitious set of service goals will kill a Release Management implementation early in its life by offering too much before there is a stable Release Management process in place. This book is realistic and lays the foundation for a successful implementation. The section on the actual design of the Release Management structureprovides insights and information that can be applied to a large number of solutions. Since Release Management will be organized in accordance with requirements and unique mission statements, this section of the book is like a catalog of patterns. It has excellent tips on how to best structure Release Management to meet requirements and mission. The information on accurately estimating staffing requirements is consistent with industry best practices and something that, believe it or not, is often overlooked when Release Management is established. This book gets into the meat by thoroughly covering the processes that are essential to running Release Management. There are many topics that stand out as both unique [to books of this genre] and reflect best practices by the best-run Release Management initiatives. Examples are change control, disaster recovery and vendor management. These topics show that the author not only considers business alignment, but also cross-functional alignment within IT. Professional resources and underlying technology are provided in detail. This book contains an in-depth coverage of operational requirements for Release Management once it has been implemented. It hits all of the critical success factors, such as performance metrics, service level agreements, communications and internal evaluations. It even has a chapter on marketing, which is something that is important but not often done by most Release Management initiatives. This proactive approach to keeping users (your customers) informed of new services, accomplishments and tips is excellent and will go a long way towards attaining high customer satisfaction scores - not to mention proving thevalue of the Release Management to IT and business management. You will find this book to be one of the best for planning and implementing world-class Release Management.

Configuration Management Best Practices

Practical Methods that Work in the Real World (Adobe Reader)

Author: Bob Aiello,Leslie Sachs

Publisher: Pearson Education

ISBN: 9780321699954

Category: Computers

Page: 272

View: 4516

Successfully Implement High-Value Configuration Management Processes in Any Development Environment As IT systems have grown increasingly complex and mission-critical, effective configuration management (CM) has become critical to an organization’s success. Using CM best practices, IT professionals can systematically manage change, avoiding unexpected problems introduced by changes to hardware, software, or networks. Now, today’s best CM practices have been gathered in one indispensable resource showing you how to implement them throughout any agile or traditional development organization. Configuration Management Best Practices is practical, easy to understand and apply, and fully reflects the day-to-day realities faced by practitioners. Bob Aiello and Leslie Sachs thoroughly address all six “pillars” of CM: source code management, build engineering, environment configuration, change control, release engineering, and deployment. They demonstrate how to implement CM in ways that support software and systems development, meet compliance rules such as SOX and SAS-70, anticipate emerging standards such as IEEE/ISO 12207, and integrate with modern frameworks such as ITIL, COBIT, and CMMI. Coverage includes Using CM to meet business objectives, contractual requirements, and compliance rules Enhancing quality and productivity through lean processes and “just-in-time” process improvement Getting off to a good start in organizations without effective CM Implementing a Core CM Best Practices Framework that supports the entire development lifecycle Mastering the “people” side of CM: rightsizing processes, overcoming resistance, and understanding workplace psychology Architecting applications to take full advantage of CM best practices Establishing effective IT controls and compliance Managing tradeoffs and costs and avoiding expensive pitfalls Configuration Management Best Practices is the essential resource for everyone concerned with CM: from CTOs and CIOs to development, QA, and project managers and software engineers to analysts, testers, and compliance professionals.

Implementing Configuration Management

Hardware, Software, and Firmware

Author: Fletcher J Buckley

Publisher: IEEE Computer Society

ISBN: 9780818689321

Category: Computers

Page: 380

View: 8891

The configuration management environment. Configuration management planning. Configuration identification. Hardware identification. Software identification. Firmware identification. Identification of drawings and others documents. Configuration control. Configuration control of hardware. Configuration control of software. Configuration control documentation. Configuration status accounting. The configuration management facility. Configuration audits.

ITIL Foundation Exam Study Guide

Author: Liz Gallacher,Helen Morris

Publisher: John Wiley & Sons

ISBN: 1119943647

Category: Computers

Page: 408

View: 6513

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

ITIL For Dummies

Author: Peter Farenden

Publisher: John Wiley & Sons

ISBN: 1119950139

Category: Business & Economics

Page: 370

View: 6398

Annotation An easy-to-understand introduction to using best practice techniques within IT service management, 'ITIL for Dummies' provides an easy-to-understand introduction to using best practice guidance within IT service management.

The ITIL Process Manual

Author: James Persse

Publisher: Van Haren

ISBN: 9087536518

Category: Education

Page: 374

View: 7953

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure:Improvement activities Process inputs and outputs Related processesTools and techniques Key Performance Indicators Critical Success FactorsProcess Improvement roles Benefits of effective Process Implementation challenges and considerationsTypical assets and artefacts of an Improvement program

The Visible Ops Handbook

Implementing ITIL in 4 Practical and Auditable Steps

Author: George Spafford

Publisher: Information Technology Process inst


Category: Computers

Page: 106

View: 849

Metrics for Service Management:

Author: Peter Brooks

Publisher: Van Haren

ISBN: 9087536488

Category: Education

Page: 182

View: 7779

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.

IT Service Management Best Practices Using IBM SmartCloud Control Desk

Author: Axel Buecker,Bo Batty,Jason Brown,Alex Chung,Samuel Hokama,Aurelien Jarry,Leonardo Matos,Daniel Wiegand,IBM Redbooks

Publisher: IBM Redbooks

ISBN: 0738438677

Category: Computers

Page: 802

View: 7229

SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions. It does so through automated service request handling, efficient change management, and optimized asset lifecycle management across IT and enterprise domains. SmartCloud Control Desk helps to reduce total cost of ownership by using one unified solution to license, install, and manage multiple ITIL processes under one price point. It can also help reduce business risk by using advanced impact analysis and defining automated change procedures that ensure integrity of existing infrastructure while supporting business agility. SmartCloud Control Desk improves efficiency and quality of service by unifying asset, change, and problem management. It lowers cost and mitigates license compliance risk by performing end to end software asset management. It also delivers an adaptive, role-based simplified UI that can be more intuitive for novice users, which reduces training costs, while allowing access from anywhere at anytime through mobile device support that includes BlackBerry, iOS, and Android. In addition, SmartCloud Control Desk supports both a profit center business model for internal IT organizations, and an external Service Provider model. It allows organizations to manage customers and customer agreements and bills for managed assets, usage, and work activities while improving utilization rates and reducing unnecessary purchases by managing the IT asset lifecycle. You can deploy SmartCloud Control Desk in a variety of ways; traditional on-premise, SaaS, VM image. This approach can make it more affordable to meet your current business needs, and seamlessly move between delivery models while keeping the same functionality. This IBM® Redbooks® publication covers IBM SmartCloud® Control Desk product configuration, customization, and implementation best practices.

Applying Advanced Analytics to HR Management Decisions

Methods for Selection, Developing Incentives, and Improving Collaboration

Author: James C. Sesil

Publisher: Pearson Education

ISBN: 0133064603

Category: Business & Economics

Page: 156

View: 2254

Dramatically improve human capital management decisions by applying advanced analytics and "Big Data" technologies and processes! Pioneering HR technology expert James Sesil identifies widespread flaws in today's HR decision-making processes, and reveals how advanced analytics can help organizations make far more robust decisions about employee selection, performance management, strategy alignment, collaboration, and more. In this book he shows how to integrate Business Intelligence, ERP, Strategy Maps, Talent Management Suites, and advanced analytics -- and use them together to make far better decisions. You'll learn how to measure and improve the value of HCM decision-making in workforce/succession planning, talent acquisition, career development, corporate learning, and beyond. Sesil teaches key lessons from sources ranging from online dating services to Moneyball-style sports player selection processes. He shows how to systematically improve decision-making through more complete and sophisticated collaboration and new Collective Intelligence approaches. You'll learn how to use both internal and external data sources more effectively, and review a wide variety of advanced tools now available from vendors such as OrcaEyes, Vemo, Aruspex, Peoplefluent, Infor/Lawson, DecisionLens, Oracle, Ultimate, Cogniti, IBM, SAP, and Microsoft. Sesil concludes by demonstrating how to build "data driven" cultures and organizations that truly want to bring objectivity to decision-making, and will actually use these remarkable new tools. This book will be an invaluable resource for every HR executive, manager, analyst, and IT professional seeking new opportunities for competitive advantage through human capital and technological innovation.

Service Management For Dummies

Author: Judith Hurwitz,Robin Bloor,Marcia Kaufman,Fern Halper

Publisher: John Wiley & Sons

ISBN: 9780470529089

Category: Computers

Page: 384

View: 5748

A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

Application Management

Author: Office of Government Commerce

Publisher: The Stationery Office

ISBN: 9780113308668

Category: Business & Economics

Page: 158

View: 2949

This book is part of the IT Infrastructure Library (ITIL) series of guides to IT service management, and contains best practice on the planning, delivery and management of quality IT services drawn from the private sector. It covers the software development life cycle and provides details on business change with the emphasis on clear requirement definitions and implementation to meet business users' needs. The best practices given are consistent with BSI 15000 standard for IT service management and ISO 9000 quality standard. This publication is also available in CD-ROM format (ISBN 011330904X).