It Help Desk

Your Blueprint to Service Success, Mastering User Support & Troubleshooting Like a Genius

Author: S. James

Publisher: N.A

ISBN: 9781541026032

Category:

Page: 76

View: 4612

Your Complete Guide To The IT Help Desk Your Blueprint To Service Success, Mastering User Support & Troubleshooting Like A Genius Are You Ready To Learn All About Working An IT Help Desk? If So You've Come To The Right Place... Here's A Preview Of What This Book Contains... An Explanation Of What The IT Help Desk Actually Is How To Improve Communication Skills Like A Pro Handling Difficult Calls & Situations The Right Way (Must Read!) Best Words & Best Practices For The IT Help Desk The Six Step Problem Solving Model You NEED To Implement Computer Troubleshooting From The Very Basics No Video? Here's What To Do... Troubleshooting No POST No Boot Issues How To Troubleshoot A Freezing Computer Correctly The Downlow On Disk Errors Keyboard And Mouse Issues Your Customer Support Tools And Much, Much More!

Story Genius

How to Use Brain Science to Go Beyond Outlining and Write a Riveting Novel (Before You Waste Three Years Writing 327 Pages That Go Nowhere)

Author: Lisa Cron

Publisher: Ten Speed Press

ISBN: 1607748908

Category: Language Arts & Disciplines

Page: 288

View: 3308

Following on the heels of Lisa Cron's breakout first book, Wired for Story, this writing guide reveals how to use cognitive storytelling strategies to build a scene-by-scene blueprint for a riveting story. It’s every novelist’s greatest fear: pouring their blood, sweat, and tears into writing hundreds of pages only to realize that their story has no sense of urgency, no internal logic, and so is a page one rewrite. The prevailing wisdom in the writing community is that there are just two ways around this problem: pantsing (winging it) and plotting (focusing on the external plot). Story coach Lisa Cron has spent her career discovering why these these methods don’t work and coming up with a powerful alternative, based on the science behind what our brains are wired to crave in every story we read (and it’s not what you think). In Story Genius Cron takes you, step-by-step, through the creation of a novel from the first glimmer of an idea, to a complete multilayered blueprint—including fully realized scenes—that evolves into a first draft with the authority, richness, and command of a riveting sixth or seventh draft. From the Trade Paperback edition.

Technical Support Essentials

Advice to Succeed in Technical Support

Author: Andrew Sanchez

Publisher: Apress

ISBN: 1430225475

Category: Business & Economics

Page: 260

View: 5302

Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book’s broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals. What you’ll learnThis book delivers short and concise advice with actual examples that readers can use immediately to improve their technical support career. Who this book is for This book is for technical support managers and staff. Table of Contents Your Work Ethic Intricacies of the Field Your Work Practices The Technical Support Group The Technical Support Colleague Leadership in Support Support Roles and Behaviors Structures and Tiers Process and Practice Customer Service Communications Perspectives

Getting Things Done

The Art of Stress-Free Productivity

Author: David Allen

Publisher: Penguin

ISBN: 0698161866

Category: Business & Economics

Page: 352

View: 4615

"The Bible of business and personal productivity" —Lifehack "A completely revised and updated edition of the blockbuster bestseller from 'the personal productivity guru'"—Fast Company Since it was first published almost fifteen years ago, David Allen’s Getting Things Done has become one of the most influential business books of its era, and the ultimate book on personal organization. “GTD” is now shorthand for an entire way of approaching professional and personal tasks, and has spawned an entire culture of websites, organizational tools, seminars, and offshoots. Allen has rewritten the book from start to finish, tweaking his classic text with important perspectives on the new workplace, and adding material that will make the book fresh and relevant for years to come. This new edition of Getting Things Done will be welcomed not only by its hundreds of thousands of existing fans but also by a whole new generation eager to adopt its proven principles. From the Trade Paperback edition.

Innovate Like Edison

The Success System of America's Greatest Inventor

Author: Michael Gelb,Sarah Miller Caldicott

Publisher: Penguin

ISBN: 9780525950318

Category: Business & Economics

Page: 299

View: 3449

Provides a guide to the creative strategies used by Thomas Edison, counseling inventors and entrepreneurs on how to use these steps to find success in the modern business market.

Foundation to Sustainable Success

A Conscious Guide to Mastering the Mortgage Business

Author: Kelly Resendez

Publisher: N.A

ISBN: 9780999046104

Category:

Page: N.A

View: 2750

"Sustainability in the mortgage industry is about having a consistent, reliable stream of business and subsequent income regardless of what is happening around you." Kelly Resendez How would you like to wake up each morning free from worry - confident that all the pieces are in place for your continued success? How would you like to create a business you love and find joy doing it? The potential for greatness is in all of us but too often we settle for mediocrity. Foundation to Sustainable Success explores the critical changes you need to make to succeed in the mortgage origination business on your own terms. Using wisdom from her career as a top producer and business coach, Kelly provides concrete frameworks and practical strategies that will take your business to the next level and keep it there. This is not your typical mortgage origination manual. The emphasis is on you - creating a success mindset, managing triggers, eliminating limiting beliefs and self-sabotage, and making a commitment to doing what needs to be done even when you don't feel like doing it. Through a mind, body, spirit approach Kelly will help you reinvent yourself and find joy in an industry that is full of stress and burn-out. Commit to practicing the invaluable tools and lessons within these pages and a sustainable career in this ever-changing, ever-challenging mortgage industry can be yours.

Mastering Golf's Mental Game

Your Ultimate Guide to Better On-Course Performance and Lower Scores

Author: Dr. Michael T. Lardon,Matthew Rudy

Publisher: Crown Archetype

ISBN: 0553417924

Category: Sports & Recreation

Page: 224

View: 2157

Perfect your mental approach to your game To be a golfer is to tinker—with everything from equipment to grip to swing. But one thing most players don’t give enough attention to is the mental game. Psychologists aren’t a new phenomenon in golf, but Dr. Michael Lardon is a different breed of performance coach. Instead of sending his players into a losing battle against emotion, indecision, and fear on the golf course, he shows them how to organize their thoughts and use them for maximum performance. His step-by-step Pre-Shot Pyramid provides any player with the ideal blueprint for shot setup. And his revolutionary Mental Scorecard will give you the tools to accurately measure what you really do on the golf course and how to make real, permanent improvements. You will learn the same techniques that Dr. Lardon shares with Phil Mickelson and dozens of other tour players, including the tools that helped Mickelson right himself after the 2012 U.S. Open to win the British Open a month later with a historic final round. Mastering Golf’s Mental Game will change the way you think about golf, and is a must-read for any player serious about shooting better scores and getting more enjoyment out of the game.

Og Mandino's University of Success

The Greatest Self-Help Author in the World Presents the Ultimate Success Book

Author: Og Mandino

Publisher: Bantam

ISBN: 0307780945

Category: Self-Help

Page: 544

View: 7337

The greatest success authorities in the world share their most treasured success secrets. Each powerful lesson will bring you closer to your life’s goals: • How to conquer the ten most common causes of failure • How to make the most of your abilities • How to find the courage to take risks • How to stop putting things off • How to build your financial nest egg • How to look like a winner • How to take charge of your life • And much more in fifty memorable presentations by the greatest success authorities. Dean of this unique University of Success is Og Mandino, the most acclaimed self-help writer of this generation. The faculty he has assembled includes such celebrities as Dr. Wayne W. Dyer, Dale Carnegie, W. Clement Stone, Napoleon Hill, George S. Clason, Nena and George O’Neil, Dr. Joyce Brothers, Michael Korda, Lord Beaverbrook, Dr. Norman Vincent Peale, and many more winners in life.

Story Engineering

Author: Larry Brooks

Publisher: Writer's Digest Books

ISBN: 9781582979984

Category: Language Arts & Disciplines

Page: 288

View: 9767

What makes a good story or a screenplay great? The vast majority of writers begin the storytelling process with only a partial understanding where to begin. Some labor their entire lives without ever learning that successful stories are as dependent upon good engineering as they are artistry. But the truth is, unless you are master of the form, function and criteria of successful storytelling, sitting down and pounding out a first draft without planning is an ineffective way to begin. Story Engineering starts with the criteria and the architecture of storytelling, the engineering and design of a story--and uses it as the basis for narrative. The greatest potential of any story is found in the way six specific aspects of storytelling combine and empower each other on the page. When rendered artfully, they become a sum in excess of their parts. You'll learn to wrap your head around the big pictures of storytelling at a professional level through a new approach that shows how to combine these six core competencies which include: Four elemental competencies of concept, character, theme, and story structure (plot) Two executional competencies of scene construction and writing voice The true magic of storytelling happens when these six core competencies work together in perfect harmony. And the best part? Anyone can do it!

The 4-Hour Work Week

Escape the 9-5, Live Anywhere and Join the New Rich

Author: Timothy Ferriss

Publisher: Random House

ISBN: 1446490599

Category: Business & Economics

Page: 416

View: 469

A new, updated and expanded edition of this New York Times bestseller on how to reconstruct your life so it's not all about work Forget the old concept of retirement and the rest of the deferred-life plan - there is no need to wait and every reason not to, especially in unpredictable economic times. Whether your dream is escaping the rat race, experiencing high-end world travel, earning a monthly five-figure income with zero management, or just living more and working less, this book is the blueprint. This step-by step guide to luxury lifestyle design teaches: * How Tim went from $40,000 dollars per year and 80 hours per week to $40,000 per MONTH and 4 hours per week * How to outsource your life to overseas virtual assistants for $5 per hour and do whatever you want * How blue-chip escape artists travel the world without quitting their jobs * How to eliminate 50% of your work in 48 hours using the principles of a forgotten Italian economist * How to trade a long-haul career for short work bursts and frequent 'mini-retirements'. This new updated and expanded edition includes: More than 50 practical tips and case studies from readers (including families) who have doubled their income, overcome common sticking points, and reinvented themselves using the original book as a starting point * Real-world templates you can copy for eliminating email, negotiating with bosses and clients, or getting a private chef for less than £5 a meal * How lifestyle design principles can be suited to unpredictable economic times * The latest tools and tricks, as well as high-tech shortcuts, for living like a diplomat or millionaire without being either.

Inner Voice

Author: Russ Whitney

Publisher: Hay House, Inc

ISBN: 1401943780

Category: Self-Help

Page: 254

View: 4361

Inner Voice: Unlock Your Purpose and Passion tells the story of how one man’s struggle to find the true meaning of life evolved into a worldwide movement known as Inner Voice™. Internationally recognized businessman, financial expert, and real-estate icon Russ Whitney spent five years and 20,000 hours researching and developing this program. It is built on simple yet powerful principles and strategies that guide readers to identify their purpose; develop their passion; and have a peaceful, joyful, and successful life that’s richer and more fulfilling than they ever dreamed possible. Inner Voice is a dramatic departure from Whitney’s earlier best-selling books, which all focused on financial success, real estate, and wealth-building strategies. Instead, he now teaches from personal experience the happiness that can be found in humility; the importance of living in the moment; the need to understand, recognize, and master the immutable laws of the universe; and how to surrender and find real answers and peace with what you can’t control. In addition, he introduces readers to powerful life-changing tools, including the Discovery Chart and two-way conscious contact, to achieve and maintain a connection with their Inner Voice. This step-by-step guide demonstrates exactly how to apply Inner Voice principles and strategies on a daily basis in order to be free of anxiety, frustration, fear, doubt, guilt, and shame so that you can have the spectacular life your creator intended for you.

Unstoppable

Transforming Your Mindset to Create Change, Accelerate Results, and Be the Best at What You Do

Author: Dave Anderson

Publisher: John Wiley & Sons

ISBN: 1119412439

Category: Business & Economics

Page: 240

View: 9195

Helping you uncover your potential and upgrade your performance to become the best, this the inspiring framework illustrates its straightforward explanations with dozens of personal accounts from leaders across numerous industries, including business, media, sports, and more. --

Finish Your Book in Three Drafts

How to Write a Book, Revise a Book, and Complete a Book While You Still Love It

Author: Stuart Horwitz

Publisher: N.A

ISBN: 9780986420429

Category:

Page: 140

View: 2454

How do you write a book? Stuart Horwitz helps you do it in three drafts. Three drafts: that's all you need. - The messy draft: which is all about getting it down. - The method draft: which is all about making sense. - The polished draft: which is all about making it good. Finish Your Book in Three Drafts is for outliners who meticulously script every writing session and pantsers who pilot solely by feel. It will help you get past the fear that can land a first draft in the trashcan, and the confusion that can send a second draft into a dizzying tailspin. Because you don't want to be writing the same book for the rest of your life. You can Finish Your Book in Three Drafts provided you approach each draft in the right spirit, and know what action steps to take between drafts. With clarity, honesty, humor, and even videos, Horwitz discusses the best outlook and direction for each of the three drafts so that you can increase your efficiency, satisfaction, and engagement with both your writing process and your final product.

Natural Born Heroes

Mastering the Lost Secrets of Strength and Endurance

Author: Christopher McDougall

Publisher: Vintage

ISBN: 0307742229

Category: Health & Fitness

Page: 352

View: 8895

"Author of the phenomenal national best seller, Born to Run, Christopher McDougall now travels to the Mediterranean where he discovers that the secrets of ancient Greek heroes are still alive and well on the island of Crete and in the muscles and minds of fitness enthusiasts everywhere. While researching Born to Run, Chris McDougall encountered the story of Pheidippides, the legendary ancient Greek 'all-day runner.' Later, when McDougall met a dedicated amateur historian, he saw a connection to one of the most fascinating mysteries of World War II: How did a small band of Resistance fighters surrounded by German troops kidnap a top German general? What he discovered is that ancestral techniques for extraordinary endurance, natural movement, and nutrition allowed ancient Greek soldiers and Cretan shepherds to race across mountains on all-night missions. Inspired by their heroic acts, McDougall sets off to discover the lost art of the hero, both throughout history and across the world. Just as Born to Run inspired casual runners to get off the treadmill, out of their shoes, and into nature, Natural-Born Heroes will inspire casual athletes to leave the gym and take their fitness to nature doing cross-training, mud runs, parkour and free-running to bound--and climb, swim, skip, wade, and jump--their way to heroic feats"--

Sixty-Seconds to Yes: A Powerful Method for Sales and Influence

Author: Don Spini

Publisher: Motivational Press, Incorporated

ISBN: 9781935723059

Category: Reference

Page: 158

View: 1202

Knowing the "what" people want to buy can make you successful. Knowing the "why" is how you become wealthy! The wealthy share one common characteristic: They are the top sales pros and most influential people in their industries. Professional athletes are successful but the team owners are wealthy. Movie stars are successful but the studio magnates and producers are wealthy. There is only one path and career that guarantees maximum freedom and maximum security. When you can sell and influence others to your way of thinking, you can access all the wealth and riches the world has to offer.

UX Strategy

How to Devise Innovative Digital Products that People Want

Author: Jaime Levy

Publisher: "O'Reilly Media, Inc."

ISBN: 1449373011

Category: Computers

Page: 312

View: 5330

User experience (UX) strategy requires a careful blend of business strategy and UX design, but until now, there hasn’t been an easy-to-apply framework for executing it. This hands-on guide introduces lightweight strategy tools and techniques to help you and your team craft innovative multi-device products that people want to use. Whether you’re an entrepreneur, UX/UI designer, product manager, or part of an intrapreneurial team, this book teaches simple-to-advanced strategies that you can use in your work right away. Along with business cases, historical context, and real-world examples throughout, you’ll also gain different perspectives on the subject through interviews with top strategists. Define and validate your target users through provisional personas and customer discovery techniques Conduct competitive research and analysis to explore a crowded marketplace or an opportunity to create unique value Focus your team on the primary utility and business model of your product by running structured experiments using prototypes Devise UX funnels that increase customer engagement by mapping desired user actions to meaningful metrics

The 12 Powers of a Marketing Leader: How to Succeed by Building Customer and Company Value

How to Succeed by Building Customer and Company Value

Author: Thomas Barta,Patrick Barwise

Publisher: McGraw Hill Professional

ISBN: 1259834727

Category: Business & Economics

Page: 272

View: 5687

WHAT MAKES AN EFFECTIVE AND SUCCESSFUL MARKETING LEADER? The 12 Powers of a Marketing Leader, by former McKinsey Partner Thomas Barta and senior London Business School professor Patrick Barwise, is the first research-based leadership book for marketers in the 21st century. Based on the largest ever research study of its kind, with detailed data on over 8,600 leaders in more than 170 countries, this game-changing book identifies 12 specific behaviors--or Powers--that drive marketers' business impact and career success. Reading it, you’ll learn how to: • MOBILIZE YOUR BOSS: Make an impact at the highest level and align marketing with the company's priorities. • MOBILIZE YOUR COLLEAGUES: Inspire and motivate your non-marketing colleagues to deliver a great customer experience. • MOBILIZE YOUR TEAM: Build and align a winning marketing team. • MOBILIZE YOURSELF: Focus on goals that will benefit your customers, your company and yourself, by meeting your own needs and ambitions. By zeroing in on the value creation zone ("V-Zone")--the all-important overlap between your company's and customers' needs--you’ll be able to help the business win in the market--and achieve your career goals. Warning: This is not a marketing book. It’s a leadership book for marketers, using the latest research on what works--and what doesn’t--in marketing's digital age. BONUS: Receive full access to an online self-assessment tool and other marketing leadership resources.

How to Manage Your Own Website

Author: Greta Rose Zagarino

Publisher: Greta Rose Zagarino

ISBN: 1783017236

Category: Computers

Page: 212

View: 7422

Welcome to the new “online frontier”, where it is suddenly mandatory to have a basic understanding of how to (a) manage your business website, (b) engage with social media, (c) grow an online audience, (d) master SEO and (e) Google Analytics, (f) generate authentic and compelling content, (g) maintain an active blog and newsletter, (h) know how to inspire and share your brand throughout the universe.... oh, and (i) continue to run your existing business. Feeling overwhelmed and confused by it all? It’s perfectly natural to feel a bit lost. Actually, it would be odd if you didn’t! You’ve probably already invested some funds into building your website. Now, your beautiful new website is finally complete and it’s up to you (or your team) to keep the site fast, functional, updated, and producing results that help grow your business. This responsibility can feel intimidating, even burdensome, especially if you don’t see yourself as a “technical person”. It might be tempting to ignore it and risk losing all you have built thus far. If you are reading this right now, I get it. I spend my days working with amazing people just like you, and I am beyond empathetic with the heightened emotions that often come with inheriting a new website... but I’m also not letting you off the hook. Together, you and I are going to figure this out. I wrote this book because I believe it’s really asking too much to expect you to remember everything without help. While there are plenty of how-to books on any one of these topics, I had yet to come across a simple book that helped my clients understand how all the various online pieces fit together. I wanted to create a one-stop help guide, providing my clients with everything they would need to know inside of one book. I also wanted to provide some comfort and guidance to counter the potential stress of learning a new technology. This book was created so you can catch your breath, start at the beginning and gain some perspective. Once this happens, I believe in your ability to manage your online business. It is possible! You’ll be the captain of your ship, not the deckhand scrambling frantically to and fro below. You’re not only going to manage your website, you’re going to manage it well. So, let’s start exactly where you are. Grant yourself permission to be a beginner in those moments of utter frustration and angst. I’m right here with you! REVIEWS "This isn't a book. This is a solution. ” - Greenbuilders, Inc. "Greta Rose was highly recommended to me. And now, I highly recommend Greta Rose!" –Dr. Susanne Bennett, best selling author of The 7-Day Allergy Makeover and host of The Wellness For Life Radio show "Wow. This book is such a gift. Thank you." –Heidi Roberts, founder of Motion Therapy "Greta is one Badass Supreme Goddess Web Master and Marketing Guru. Working with her as been one of the best business decisions we’ve made.”– Kimberly Bailey, owner of The Butter End Cakery BONUS: FREE PLAYBOOK DOWNLOAD When you buy this book, be sure to get your FREE PLAYBOOK DOWNLOAD full of bonus exercise sheets to help you even more. Enjoy the ride. Your journey starts now. -Greta Rose Zagarino

Self-Made Success

Ivy League Shark Tank Entrepreneur Reveals 48 Secret Strategies to Live Happier, Healthier, and Wealthier

Author: Shaan Patel

Publisher: Createspace Independent Publishing Platform

ISBN: 9781532854774

Category:

Page: 278

View: 4642

Some people succeed financially. Others succeed academically. Still others succeed spiritually, mentally, and emotionally. But there are a select few who succeed across all fields-the Self-Made Successes. This book reveals the exact blueprint of how you can achieve success on every level.* Universal Success Strategies - From harnessing Parkinson's Law to mastering the powerful Pareto Principle, learn to get what you want out of life.* Wealth Success Strategies - Dream of amassing wealth? It's easy to capture it all if you remember to never trade your time for money and be the big fish in a small pond.* Entrepreneurship Success Strategies - Be your own boss. Launch your company by doing what you already know-and never go to a gunfight without bullets.* Social Success Strategies - Outsider no more. Grow your social skills by learning how to embrace your failures and never playing the comparison game.* Productivity Success Strategies - You can work smarter and harder with these six steps to greater productivity, like starting your day with a Morning Power Hour.* Mental Success Strategies - You are in charge of your own mind. Sweat out these mental bench presses, such as treating entitlement as the enemy, for a stronger mind.* Marketing Success Strategies - Get noticed. Learn the secrets to planting viral content and joining people to your cause to make a splash in the world.* Academic Success Strategies - Go to college-and survive! You'll earn honors with these secrets to studying the easy way.So can you really have it all at a young age? Yes. Throw out the conventional wisdom that says you have to pay your dues or climb the corporate ladder. You can have it all and you can have it now. In Self-Made Success, I will show you how.