The Trusted Leader

Author: Robert M. Galford,Anne Seibold Drapeau

Publisher: Simon and Schuster

ISBN: 1439108293

Category: Business & Economics

Page: 288

View: 6119

As today's headlines remind us, trust is the hot-button issue in business today, especially for investors, managers, workers, and consumers. More than ever before, the success of an organization depends on leadership that fosters strong connections across teams and among bosses, colleagues, and subordinates. Companies are in urgent need of trusted leaders, but how can managers meet that need? "Be trustworthy" is the short, logical answer, of course. But being trustworthy and building trust in an organization are not one and the same thing. The former is an inherent part of a person; the latter requires developed talent and considerable skill. Based on highly specific research and experience that covers a wide spectrum of managers and organizations, The Trusted Leader identifies the three critical types of trust that leaders need to master: strategic trust, organizational trust, and personal trust. It introduces a practical and effective formula for building organizational confidence, and provides a unique analysis of the obstacles to trust and the sources of resistance to the building of trust inside organizations. Through a series of interactive exercises, executives will learn how to determine where trust is missing and how it can be supplemented in people, departments, and even whole companies. Perhaps most timely are the book's series of diagnostic tools and skills that help executives rebuild trust that has been broken or betrayed. As business insiders and authors Robert Galford and Anne Seibold Drapeau show, trust inside a company provides focus, fuels passion, fosters innovation, and helps employers to hire and retain the best employees. Trust inside, the authors argue, also builds trust outside by gaining credibility with today's skeptical consumer. Trust is all too frequently overlooked in other leadership books, and is even more important today as companies face uncertain customer demands and the pressures to compete successfully in a whiplash market. Crises, restructurings, mergers, downturns, and executive departures are often trust-destroyers. The Trusted Leader examines those defining moments, and helps leaders turn such situations into trust-building experiences, creating a culture and legacy of trust throughout the organization at large. Rich in true stories, examples, and practical advice, The Trusted Leader guides leaders on how to climb the ladder of trust and how to secure their legacy as trusted leaders. For managers of all levels, The Trusted Leader is the only comprehensive guide for building trust inside an organization -- the key to every company's long-term survival and success.

The Trusted Leader

Building the Relationships that Make Government Work

Author: Terry Newell,Grant Reeher,Peter Ronayne

Publisher: CQ Press

ISBN: 1506361382

Category: Political Science

Page: 464

View: 8424

Improving government on a macro level is only possible with public managers who herald change on a micro level. While many studies of government reform focus on new policies and programs, these public managers—building relationships built on trust—are the real drivers behind many successful reforms. In this second edition, chapter authors once again draw on their real-world experience to demonstrate the importance of values-based leadership. With new research and lessons from the first two years of the Obama administration, chapters focus on the concrete ways in which leaders build effective relationships and trust, while also improving themselves, their organizations, and those they coach. Surveying agencies both horizontally and vertically, The Trusted Leader also addresses how public managers can collaborate with political appointees and the legislative branch, while still engaging with citizens to create quality customer experiences. Two brand-new chapters focus on: “Effective Conversations”—the importance of one-on-one conversations to building trust, with a model for having such conversations. “The Diversity Opportunity”—the need to effectively lead across a diverse workforce and a diverse society to build trust in both realms. With the addition of chapter headnotes, the editors provide necessary context, while the new “Resources for Further Learning” feature guides readers toward additional print and web resources.

The Trusted Leader

Understanding the Trust Triangle

Author: Stephen D. Gladis

Publisher: Human Resource Development

ISBN: 1599962047

Category: Business & Economics

Page: 122

View: 5983

A leadership fable, The Trusted Leader is the story of a new young leader, Carlos Lopez, who gets promoted to supervise his peers. He gets conflicting advice from his boss about how to take charge, and it backfires. Confused, Carlos seeks out the best leader he's ever known, Coach Jack Dempsey. The two agree to meet regularly talk about leadership at a local restaurant. The Coach teaches Carlos about how to lead, while Carlos and the Coach learn about each other's secret, sad, but ultimately formative pasts. Finally, the Coach teaches Carlos about the Trust Triangle—the critical key to leadership.

The Trusted Executive

Nine Leadership Habits that Inspire Results, Relationships and Reputation

Author: John Blakey

Publisher: Kogan Page Publishers

ISBN: 0749474238

Category: Business & Economics

Page: 240

View: 7323

The Trusted Executive helps leaders create a strategy for building trust in a globalized, technology-enabled, diverse and increasingly sceptical world. Through innovative coaching exercises, self-assessment exercises, inspirational interviews with international CEOs and underpinned by rigorous academic research, The Trusted Executive gives leaders the tools to build trust through three key pillars: ability, integrity and benevolence. Underpinning these pillars lie nine habits of trustworthiness; habits that will enable executives to deliver outstanding results, inspiring relationships and a positive contribution to society. With tools for measuring and developing leadership trust and focused strategies for handling trust violations, The Trusted Executive takes account of the ever-changing, increasingly diverse and multi-generational work environment. An essential tool for leaders who want to create a positive long-term legacy.

The Trusted Advisor

Author: David H. Maister,Robert Galford,Charles Green

Publisher: Simon and Schuster

ISBN: 147110964X

Category: Business & Economics

Page: 224

View: 8269

Beside talent and a sterling portfolio, what can world-class consultants like Deloitte & Touche, Societe General and Towers Perrin boast has helped them achieve success in our entrepreneurial economy? They all have the inside track on the indispensable "Trusted Advisor" model for client relationships, created by renowned experts Charles Green and Robert Galford. Now Green and Galford have teamed up with the acclaimed David Maister in order to help their latest high-profile, fast-forward client: you. In this straightforward guide, Maister, Green and Galford show readers that the key to professional success goes well beyond technical mastery or expertise. Today, it's all about the vital ability to earn the client's trust and thereby win the ability to influence them. In these high risk times, trust is more valuable than gold. With this critical, highly detailed and accessible resource, readers will learn the five crucial steps for developing, managing and improving client confidence. For both emerging and established entrepreneurs and consultants, THE TRUSTED ADVISOR is the first truly indispensable business book of the decade.

The Trust Edge

How Top Leaders Gain Faster Results, Deeper Relati

Author: David Horsager

Publisher: Simon and Schuster

ISBN: 1476711380

Category: Business & Economics

Page: 368

View: 6687

In The Trust Edge, David Horsager reveals the foundation of genuine success—trust. Based on research but made practical for today’s leader, The Trust Edge shows that trust is quantifiable and brings dramatic results to businesses and leaders. In this book, Horsager teaches readers how to build the 8 Pillars of Trust: 1. Clarity: People trust the clear and mistrust the ambiguous. 2. Compassion: People put faith in those who care beyond themselves. 3. Character: People notice those who do what is right over what is easy. 4. Competency: People have confidence in those who stay fresh, relevant, and capable. 5. Commitment: People believe in those who stand through adversity. 6. Connection: People want to follow, buy from, and be around friends. 7. Contribution: People immediately respond to results. 8. Consistency: People love to see the little things done consistently. When leaders learn how to implement these pillars, they enjoy better relationships, reputations, retention, revenue, and results. Fascinating and timely, The Trust Edge unveils how trust has the ability to accelerate or destroy any business, organization, or relationship. The lower the trust, the more time everything takes, the more everything costs, and the lower the loyalty of everyone involved. Conversely, an environment of trust leads to greater innovation, morale, and productivity. The trusted leader is followed. From the trusted salesperson, people will buy. For the trusted brand, people will pay more, come back, and tell others. Trust, not money, is the currency of business and life!

The Trusted Advisor Fieldbook

A Comprehensive Toolkit for Leading with Trust

Author: Charles H. Green,Andrea P. Howe

Publisher: John Wiley & Sons

ISBN: 1118085647

Category: Business & Economics

Page: 288

View: 6257

Readers will find answers to pervasive questions about trust and leadership--such as how to develop business with trust, nurture trust-based relationships, build and run a trustworthy organization, and develop a trust skill set. This pragmatic workbook delivers everyday tools, exercises, resources, and actionable to-do lists for the wide range of situations a trusted advisor inevitably encounters.

Talk, Inc.

How Trusted Leaders Use Conversation to Power their Organizations

Author: Boris Groysberg,Michael Slind

Publisher: Harvard Business Press

ISBN: 1422183998

Category: Business & Economics

Page: 320

View: 2483

Conversation-powered leadership How can leaders make their big or growing companies feel small again? How can they recapture the “magic”—the tight strategic alignment, the high level of employee engagement—that drove and animated their organization when it was a start-up? As more and more executives have discovered in recent years, the answer to this conundrum lies in the power of conversation. In Talk, Inc., Boris Groysberg and Michael Slind show how trusted and effective leaders are adapting the principles of face-to-face conversation in order to pursue a new form of organizational conversation. They explore the promise of conversation-powered leadership—from the time-tested practice of talking straight (and listening well) to the thoughtful adoption of social media technology. And they offer guidance on how to balance the benefits of open-ended talk with the realities of strategic execution. Drawing on the experience of leaders at diverse companies from around the world, Talk, Inc., offers provocative insights and user-friendly tips on how to make organizational culture more intimate, more interactive, more inclusive, and more intentional—in short, more conversational.

Integrity Works

Strategies for Becoming a Trusted, Respected and Admired Leader

Author: Dana Telford,Adrian Robert Gostick

Publisher: Gibbs Smith

ISBN: 9781586850548

Category: Business & Economics

Page: 125

View: 1415

The sequel to The Integrity Advantage explains how make integrity an integral part of one's personal life and one's dealings with employees and company, emphasizing the importance of integrity and explaining how to put its principles into action as a leader.

Your Leadership Legacy

Why Looking Toward the Future Will Make You a Better Leader Today

Author: Robert M. Galford,Regina Fazio Maruca

Publisher: Harvard Business Review Press

ISBN: 1633690245

Category: Business & Economics

Page: 208

View: 3964

You should worry about your legacy later in your career, at the edge of retirement—right? Not according to Robert Galford and Regina Maruca. In Your Leadership Legacy, these authors argue that thinking about your legacy now makes you a better leader today. Based on stories of top leaders who have shaped successful careers, the book explores the art of "legacy thinking," helping you to formulate a legacy that will exert a positive effect on your work immediately. The authors provide a disciplined approach to framing your legacy, as well as shaping it over time. They start with the idea that your legacy is defined by how others approach work and life as a result of having worked with you. They then demonstrate how to assess your current impact on those around you, strengthen that impact, and pass along the best of yourself in the process. While many leaders "find themselves" and hone their work accordingly only after a major life crisis, Your Leadership Legacy enables all leaders to craft their work and build their legacy unburdened by such crises, and to experience personal satisfaction and achievement throughout their working lives.

Why Should the Boss Listen to You?

The Seven Disciplines of the Trusted Strategic Advisor

Author: James E. Lukaszewski

Publisher: John Wiley & Sons

ISBN: 9781118041123

Category: Business & Economics

Page: 240

View: 7092

This is a book about gaining influence and becoming a key trusted advisor. It is for everyone who advises leaders and senior managers (accounting, finance, human resources, IT, law, marketing, public relations, security, and strategic planning) and for outside consultants in these functional staff areas. It’s also for operations people yearning to finally be heard and heeded by their boss.

Entrepreneur Voices on Effective Leadership

Author: The Staff of Entrepreneur Media, Inc.

Publisher: Entrepreneur Press

ISBN: 1613083777

Category: Business & Economics

Page: N.A

View: 5973

Turn Ordinary Responsibility Into Extraordinary Leadership Whether you were born with a talent for leadership or had leadership thrust upon you, the success of your business depends on you. With insights from over 20 contributors, entrepreneurs, and thought leaders, Entrepreneur Voices on Effective Leadership will help you: Define the leadership style that fits you best Grow your business by inspiring your employees Take initiative and lead effectively in any position Earn trust from team members with empathy Develop leaders from within your staff Avoid mistakes that could ruin your reputation Reinvent yourself and your culture after a crisis Plus, gain insider tips from exclusive interviews with Kodak's former CMO Jeffrey Hayzlett, former NFL linebacker Matt Mayberry, and social entrepreneurship advocate and author Jason Haber.

Resonant Leadership

Renewing Yourself and Connecting with Others Through Mindfulness, Hope and CompassionCompassion

Author: Richard Boyatzis,Annie McKee

Publisher: Harvard Business Press

ISBN: 1422163482

Category: Business & Economics

Page: 304

View: 6583

The blockbuster best seller Primal Leadership introduced us to "resonant" leaders--individuals who manage their own and others' emotions in ways that drive success. Leaders everywhere recognized the validity of resonant leadership, but struggled with how to achieve and sustain resonance amid the relentless demands of work and life. Now, Richard Boyatzis and Annie McKee provide an indispensable guide to overcoming the vicious cycle of stress, sacrifice, and dissonance that afflicts many leaders. Drawing from extensive multidisciplinary research and real-life stories, Resonant Leadership offers a field-tested framework for creating the resonance that fuels great leadership. Rather than constantly sacrificing themselves to workplace demands, leaders can manage the cycle using specific techniques to combat stress, avoid burnout, and renew themselves physically, mentally, and emotionally. The book reveals that the path to resonance is through mindfulness, hope, and compassion and shows how intentionally employing these qualities creates effective and enduring leadership. Great leaders are resonant leaders. Resonant Leadership offers the inspiration--and tools--to spark and sustain resonance in ourselves and in those we lead.

Most Trusted Leader: How Employees Judge Leadership

Author: Marilyn Haight

Publisher: N.A

ISBN: 9780980039078

Category: Business & Economics

Page: 102

View: 878

Leadership isn't complicated. Employees look for four traits when deciding whether you're trustworthy. Definitions written by CEO's and consultants don't matter to them. Their role model may surprise you. Want their cooperation? Follow their advice.

One Piece of Paper

The Simple Approach to Powerful, Personal Leadership

Author: Mike Figliuolo

Publisher: John Wiley & Sons

ISBN: 1118123379

Category: Business & Economics

Page: 256

View: 6187

A robust, authentic model for creating and clearly articulating a personal leadership philosophy Based on leadership expert Mike Figliuolo's popular "Leadership Maxims" training course, One Piece of Paper teaches decisive, effective leadership by taking a holistic approach to defining one's personal leadership philosophy. Through a series of simple questions, readers will create a living document that communicates their values, passions, goals and standards to others, maximizing their leadership potential. Outlines a clear approach for identifying a concise and meaningful set of personal leadership maxims by which leaders can live their lives Explains and applies four basic aspects of leadership: leading yourself, leading the thinking, leading your people, and leading a balanced life Generates a foundational document that serves as a touchstone for leaders and their teams Simple, applicable, and without pretense, One Piece of Paper provides a model for real leadership in the real world.

Leading with Authenticity in Times of Transition

Author: Kerry A. Bunker,Michael Wakefield

Publisher: Center for Creative Leadership

ISBN: 1882197887

Category: Business & Economics

Page: 102

View: 4035

Organizations today are awash in change. Managing change requires leaders to focus simultaneously on managing the business and providing effective leadership to the people. More often than not, it is the focus on the people side that loses out. This book offers a framework for understanding the issues and competencies that contribute to effective leadership during times of change. Its purpose is to help leaders determine how to choose and move among a variety of managerial approaches--to help them see what's working, what's not working, and what's missing. In this way, leaders can more clearly assess their impact and learn how to meet the demands of both managing the business and leading the people.

The Leadership Gap

What Gets Between You and Your Greatness

Author: Lolly Daskal

Publisher: Penguin

ISBN: 1101981377

Category: Business & Economics

Page: 240

View: 3663

Inc. magazine's most popular writer, executive coach Lolly Daskal explains how anyone can recognize and leverage the leadership gaps that stand in the way of greatness. When successful people begin to feel uncertain or challenged at work, the one thing they want to know most is why things are going wrong after they have gone right for so long. In The Leadership Gap, Lolly Daskal reveals the consequences highly driven, overachieving leaders face when they continue to rely on a skill set that has always worked for them, even when it is no longer effective. Over decades of advising and inspiring the most prominent chief executives in the world, Daskal has discerned that leaders fall into one of seven categories -- The Rebel, The Explorer, The Truth Teller, The Hero, The Inventor, The Navigator, and The Knight-- and have risen to their position relying on a specific set of values and traits. However, every leader reaches a point when their effectiveness is compromised by the gap hidden in those traits -- intuition becomes manipulation, for instance, or integrity becomes corruption. Based on a mix of modern philosophy, science, and her own vast well of business experience, Daskal offers a breakthrough perspective on leadership -- a new system for rethinking everything you know to reveal the path to becoming the kind of leader you truly want to be. In The Leadership Gap, Lolly Daskal not only confirms her stature as an exceptional business mind, but also reveals the insights and observations of one of our most important leadership experts -- a businesswoman known for providing trusted advice, actionable solutions, and provocative ideas to the world's top executives. From the Hardcover edition.

The Thin Book of Trust

An Essential Primer for Building Trust at Work

Author: Charles Feltman

Publisher: Thin Book Publishing

ISBN: 0982206836

Category: Business & Economics

Page: 68

View: 9663

The Thin Book of® Trust is a small book about a very important subject. A lot has been written about trust: about what it is and what it can do for people, families, companies, communities and countries. Often, good work is being sabotaged by interpersonal conflict, political infighting, paralysis, stagnation, apathy, or cynicism. Almost always, one can trace these problems to a breakdown in trust. It not only kills good work, it also inevitably creates some degree of misery, annoyance, fear, anger, frustration, resentment, and resignation. By contrast, in successful companies where people are innovative, engage in productive conflict and debate about ideas, and have fun working together, one can find strong trusting relationships. Having the trust of those you work with is too important not to be intentional about building and maintaining it. The goal of The Thin Book of® Trust is to give you enough clear and concrete language to understand and address issues of trust at work and includes some sample scripts. You will learn how to build and maintain strong trusting relationships with others, and repair trust when it is broken, by being intentional and consistent in your language and actions. Understanding and consistently demonstrating trustworthy language and behavior will help you earn and keep the trust of the people you work with. The author, Charles Feltman, is a coach with many years of experience working with all kinds of people and organizations. For this reason, he's able to define trust in a way that I hope you will find eminently useful. First he defines trust as choosing to risk making something you value vulnerable to another person's actions. He then breaks the concept of trust down into 4 assessments. That means that instead of labeling someone as untrustworthy, you can dig deeper and define which of the 4 assessments you are struggling with. The 4 assessments are: SincerityReliabilityCompetenceCareThis book includes a pull-out card with the 4 distinctions of Trust. You'll find it very useful in stimulating a conversation about Trust. If your training budget doesn't allow for a purchase of the Trust book for everyone, give everyone this card instead

Destined to Lead

Executive Coaching and Lessons for Leadership Development

Author: K. Wasylyshyn

Publisher: Springer

ISBN: 1137437677

Category: Business & Economics

Page: 264

View: 5255

In a field that's crowded with how-to coaching books and academic tomes on organization/leadership behavior, Destined to Lead breaks away from the crowd with its specificity and candor on how real cases unfolded in the hands in one of the world's most respected pioneers of executive coaching.

Sales Management. Simplified.

The Straight Truth About Getting Exceptional Results from Your Sales Team

Author: Mike Weinberg

Publisher: AMACOM

ISBN: 0814436447

Category: Business & Economics

Page: 224

View: 764

Why do sales organizations fall short? Every day, expert consultants like Mike Weinberg are called on by companies large and small to find the answer-and it's one that may surprise you. Typically, the issue lies not with the sales team-but with how it is being led. Through their attitude and actions, senior executives and sales managers unknowingly undermine performance. In Sales Management. Simplified. Weinberg tells it straight, calling out the problems plaguing sales forces and the costly mistakes made by even the best-intentioned sales managers. The good news: with the right guidance, results can be transformed. Blending blunt, practical advice with funny stories from the field, this book helps you: Implement a simple framework for sales leadership * Foster a healthy, high-performance sales culture * Conduct productive meetings * Create a killer compensation plan * Put the right people in the right roles * Coach for success * Retain top producers and remediate underperformers * Point salespeople at the proper targets * Sharpen your sales story * Regain control of your calendar * And more Long on solutions and short on platitudes, Sales Management. Simplified. delivers the tools you need to succeed.